Asutay – Technical Service Support
It provides maximum benefit to your business.
As Asutay Engineering, we see it as our own responsibility to keep customer satisfaction at the highest level by doing whatever it takes for the benefit of our customers. We fulfill these responsibilities with one-to-one customer interest and support.
Asutay Engineering, as an engineering company, provides maximum benefit to all companies it serves, by offering functional and trouble-free products with the best engineering calculations, 2 and 3 dimensional design, static and dynamic analysis, different production techniques and test systematics according to international standards.
The self-sacrificing work of blue-collar and white-collar personnel, the technical infrastructure of the company, its long-term experience, and the creation of its own sub-industry to ensure quality and continuity in supply emerge as sustainable success at the end of the day.
Technical Service Department; It consists of professionals who are engineers, technicians and expert field personnel and are a part of the coordination within the entire company. Working with the awareness of providing good service and meeting the customer's needs as soon as possible, our team starts work in the field as a result of the expert personnel's determination of the problem and the preparation of the original spare parts and equipment, together with the customer's request.
Remote service and technical support is one of the most important services we provide in scissor lifts, which are the products of Asutay Engineering. By providing remote access to the vehicle, information such as the needs determined during the interview with our expert personnel, calibration settings to be made in the vehicle's electronic system, performance settings, security settings and user operating performance records, the best operating performance settings can be made. This will allow you to use your scissor lifts for a long time and with maximum efficiency.
Our technical team, which our customers can reach at any time, supplies the original spare parts determined by our customer from the spare parts catalogue, with appropriate packaging to be delivered as soon as possible from the available spare parts stocks.
In addition, the “Online Express” section of our website is a 24/7 online spare parts ordering system, where you can easily order the product you specify at any time. You can also access a library of Usage, Service and Spare Parts Manuals, Technical Tips and other helpful documents on our website.
Aiming to benefit its customers, Asutay Engineering provides technical staff, on-site training and local support for all service needs, to help your workforce stay educated and maintain equipment performance. Contact us to find your nearest service center or technical representative.
For all your technical support, service requests and spare part requests, you can reach the relevant personnel from the address service@asutay.com.tr and the phone number +90(312)3545468 (pbx).